Hotel Trianon
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Informações importantes
Check-in a partir das: | 16:00 |
|---|---|
Check-out antes das: | 12:00 |
Comodidades
Mais sobre Hotel Trianon
Hotel Trianon
Location A great hotel to have a nice rest before long walks around the city. Hotel «Trianon Hotel» is located in Bucharest. This hotel is located in walking distance from the city center. You can take a walk and explore the neighbourhood area of the hotel — Cretulescu Palace, Cismigiu Gardens and Izvor.At the hotel The hotel cafe is a nice place to have a snack. Free Wi-Fi is available on the territory. Ask for more information when checking in. The following services are also available for the guests: a massage room. For participants of business meetings, there is a business center and event facilities. Want to have an excursion? Consult the tour assistance desk of the hotel. For the free movement around the city, the hotel offers a transfer for you. Accessibility: there is an elevator/lift. Additional services that the hotel offers to its guests: a laundry, dry cleaning, an ATM, ironing, press, car rental, a safe-deposit box and a concierge. The staff of the hotel speaks English, Italian and French.Room amenities In the room, there is a shower, a TV, a mini-bar and slippers. Please note that the listed services may not be available in all the rooms.
Comentário: 04/03/2024
Hospedou-se em: 03/2024
Comfortable hotel
Comentário: 03/09/2024
Hospedou-se em: 09/2024
Incredibly bad!
Worst customer experience ever encountered in a hotel.
Upon trying to book by phone, noone could be reached for hours under the booking phone.
I should have been suspicious, but I unfortunately wasn't, so I booked online.
Suddenly the same number that was unavailable for ages called me up after booking on their page, stating it wouldn't be possible anymore to pay by card from this time of the day on (31.08.24, 15:45).
Instead I would have to pay cash - of course ATM fees would be my problem, not theirs.
Felt pretty suspicious, but since I already booked, I went with it and bit the bullet.
Upon arrival (not even 7pm yet), the place was all open, no receptionist to be found for a long time, only the TV running behind the desk showing local soccer.
Whoever could have entered into the hotel premises without anyone noticing, felt highly insecure!
After a considerable wait - and calling all possible hotel numbers, most just ringing at the empty reception, the receptionist was finally reached and came from wherever he was hiding from work.
The receptionist commanded me around during check-in (31.08.24 7pm) to fill out the registration form etc. and was as aggressive as possible with questions of mine - even though I had filled out all of my information already online during booking. He even started ripping the pen out of my hands as he got more and more impatient.
When I asked for his name, he repeatedly refused to tell me his name.
Instead he started shouting at me to a point it got physically uncomfortable.
He even went ahead to void my data privacy by showing my filled registration form with all my private information including ID number, address etc. to another hotel guest, obviously complaining about my in his opinion too sloppy handwriting. He didn't care about my ask and complaint not to disclose my personal information to strangers.
He - and also the morning staff refused to hand me a complaint form - which the hotel is required to provide by law.
The morning staff (01.09.24, 9:00) couldn't have cared less about my uncomfortable to frightening experience with her night shift colleague, didn't even react upon my complaint, not even speaking of and protective action of hers.
The hotel is run down, so are the rooms. Dripping toilet flush, broken bed frame, useless air conditioning are just some of its unpleasant 'features'.
With whatever confronted, be it law breaking behaviour or other issues, the staff is just shrugging shoulders, stating the hotel will be closed anyways soon for a general renovation - which explains why nothing is being fixed but guests need to live with all of what's broken and pay for it in full.
Comentário: 20/08/2024
Hospedou-se em: 08/2024
Acceptable hotel with very unfriendly staff
Comentário: 25/07/2024
Hospedou-se em: 07/2024
Robbery in the room
When we left we forgot a wallet with 300€ in the safe with key. And we came back for them hours after the check out and they told us there was nothing and to leave. We can say we've been robbed at the hotel. I don't recommend it for nothing, very bad treatment, no room cleaning, and poor facilities and the robbery no longer has serious words. I can only say they are thieves and rude
Comentário: 06/04/2024
Hospedou-se em: 04/2024
Nice hotel, unfriendly staff
Localização muito boa
Strada Grigore Cobălcescu 9, Sector 1, Bucareste, 010191, Roménia|A 0,82 km do centro da cidade
Check-in e check-out
Check-in a partir das:
16:00
Check-out antes das:
12:00
Informações úteis
Para mais informações sobre como adicionar camas extra, entre em contacto com o hotel.
