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Azucar Hotel Tulum

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Informações importantes

Check-in a partir das:		15:00
Check-out antes das:		12:00
Animais de estimação		Animais de estimação não permitidos

Comodidades

Wi-Fi
Parque de estacionamento
Ar condicionado
Piscina
Spa
Receção 24h

Mais sobre Azucar Hotel Tulum

Azucar Hotel Tulum

Aninhado num cenário tropical, a poucos passos da praia, este hotel em Tulum está rodeado por uma variedade de actividades e oferece comodidades como acesso gratuito à Internet sem fios.

Avaliações de
Tripadvisor
Mencionado pelos viajantes
Casal

Comentário: 13/12/2018

Hospedou-se em: 10/2018

Low security

I was very upset to see that our room that goes directly to the beach closes on a small children's lock. We were very afraid to leave any valuable items in the room. The hotel, hiding behind the eco-friendly hotel, saves on everything, especially on your safety.
Be careful when booking this hotel, it is not worth the money. You can book a more secure hotel at the same price and with a higher level of service.
Casal

Comentário: 25/03/2019

Hospedou-se em: 01/2019

they ripped us off for 5k!

they said they couldn't run my cc and to send via email. It was supposed to be like a $500 charge then they charged me 5k and said it was non refundable and too late to cancel. It was no joke... about 8 hours of my time dealing with my bank and this fraud hotel. They were very professional in pulling off this fraud as they did several things to try an ensure they keep the fraudulent money.
Casal

AR

Comentário: 12/03/2019

Hospedou-se em: 02/2019

Worst vacation experience.

In all my travels over the years I’ve never had a bad experience at a hotel or resort. This hotel was very different. From jack hammers and construction starting at 6am every day right next to our villa to constant powers outages during our entire stay. Due to being a beach villa, the fan was the only means of temperature control in the room. When the power was out discomfort was high and a scared infant below us was terrified judging by the cries. This resort was stated to be 17+ years old adults only on Expedia and this was clearly not the case as we were asked to keep our evening(9pm) chatter to a minimum due to a child staying below us. Management and ownership did nothing to rectify these issues when discussed and I ended up checking out early.
Viajante a solo

Comentário: 04/03/2019

Hospedou-se em: 05/2018

Overpriced Rooms offer Breezy Ocean Views

My ocean-view room at Agua Eco Design was slightly overpriced (most beach hotels in Tulum are...), but I had a relaxing, enjoyable stay nonetheless. I was on the 2nd floor of a casita, and it was flooded with ocean breezes and natural light. (Guests on the 2nd floor must climb about 20 steps and they are VERY steep.) The thatch roof, ceiling fan, and mosquito net all contributed to the laid-back, beachy vibe. I kept the windows open because the breeze was so lovely - my favorite part!
The king bed was cozy, and I didn't have any issues with cleanliness; perhaps other travelers thought the natural discoloration of the concrete sink and floors were stains?? Some items like the faucet appeared to have some discoloration due to humidity, but this is to be expected in humid environments.
Agua Eco Design Hotel is a small property with only a few rooms and staff. Guests who need a lot of coddling or expect high end finishes will be disappointed. For those who want a simple room with basic amenities, this place will be enough.
Viajante de grupo

Comentário: 08/12/2018

Hospedou-se em: 11/2018

Has your hotel been fixed?

We are looking to book however everyone seems to have massive issues with your hotel, from dirty linens to rude staff pretending there is no problem. And the water in the showers as salt water. I would like to know if the hotel has addressed the issues and is supplying clean rooms with fresh towels and fresh sheets. And if the salt water has been fixed. We stay in eco hotels in Mexico frequently and we have never experienced the “salt water” of all of the complaints, but would like to know when this is fixed before we book. Thank you for your response!

Resposta do hotel

Comentário: 09/12/2018

Hello.
Our rooms are completely clean and the staff is very respectful. About the salt water...The hotel has a cleaning water system wich recycle the sea water clean it and bring it to the room ( it is important to specify that rooms are located less than 50 meters to the ocean and sorrounded by sand and vegetation) This system doesn´t take off 100% of the salt but kills any kind of posibly bacteries.
We are sorry that is an issue for you, but we garantee that the water is completely healthy and nothin to worry. We hope you choose us, even though we wish you a nice stay in Tulum.

Localização muito boa

4,4

Carretera Boca Paila Km 7.5, Tulum, 77710, México|A 6,63 km do centro da cidade

Check-in e check-out

Check-in a partir das:

15:00

Check-out antes das:

12:00

Informações úteis

Animais de estimação

Animais de estimação não permitidos

Camas extra

Para mais informações sobre como adicionar camas extra, entre em contacto com o hotel.

Azucar Hotel Tulum: Perguntas Frequentes

O hotel Azucar Hotel Tulum fica a 6.6 quilómetros de distância do centro da cidade de Tulum.
O hotel Azucar Hotel Tulum fica em Tulum, México, e fica a 6.6 quilómetros do centro da cidade de Tulum.
No hotel Azucar Hotel Tulum é possível fazer o check-in a partir das 15:00 e terá de fazer o check-out antes das 12:00.
Sim, o hotel Azucar Hotel Tulum tem parque de estacionamento disponível.
Sim, o hotel Azucar Hotel Tulum tem um restaurante.