Java Paragon Hotel & Residences
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Informações importantes
Check-in a partir das: | 14:00 |
|---|---|
Check-out antes das: | 12:00 |
Animais de estimação | Animais de estimação não permitidos |
Comodidades
Mais sobre Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
O Java Paragon Hotel & Residence é um hotel de 4 estrelas situado a 20 minutos de carro do Aeroporto Internacional de Juanda e a 15 minutos de carro da área de negócios central de Surabaia.
Comentário: 31/12/2025
Hospedou-se em: 12/2025
wonderful stay! ♥️
Thank You for the exceptional service, delicious breakfast [loving the concept ginger tea with honey in breakfast menu] & [last but not least] trully gracious hospitality, shoutout to Yusuf [FOM] & Ruth [F&B] for the excellent service
We’ll definitely be back!
Comentário: 25/07/2026
Hospedou-se em: 07/2026
The appartement was ok. The towels were old and had that whitish-greyish colour, in one of the bathrooms there was a dirty floor towel, and in the kitchen 3 coffee plates weren’t well badly washed and stained.
There Was no hot water, we didn’t have the time to tell them as we went out after the reception staff left for the day.
Thanks to the staff for being so helpful.
Comentário: 06/07/2026
Hospedou-se em: 06/2026
FO staff need hospitality training
Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key.
She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners.
Well, you'd expect a four-star hotel to have four-star hospitality & attitude, but I guess not.
Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn't see her name tag) but she was very nice. Thank you
Comentário: 17/05/2026
Hospedou-se em: 05/2026
Comentário: 21/05/2026
Hospedou-se em: 05/2026
Love my stay here!
Localização muito boa
Jl. Mayjen Sungkono No.101-103, Surabaia, 60256, Indonésia|A 2,12 km do centro da cidade
Check-in e check-out
Check-in a partir das:
14:00
Check-out antes das:
12:00
Informações úteis
Animais de estimação não permitidos
Para mais informações sobre como adicionar camas extra, entre em contacto com o hotel.