Hides Hotel
+ 76
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Informações importantes
Check-in a partir das: | 14:00 |
|---|---|
Check-out antes das: | 10:00 |
Animais de estimação | Animais de estimação não permitidos |
Comodidades
Wi-Fi
Parque de estacionamento
Ar condicionado
Não fumadores
Lavandaria
Elevador
Mais sobre Hides Hotel
Hides Hotel
Localizado no coração de Cairns, a apenas 10 minutos de carro do Aeroporto Internacional de Cairns, o Hides Hotel oferece acomodações acessíveis e fica a 5 minutos a pé da Esplanada.
Avaliações de 
Viajante anónimo
Comentário: 18/08/2026
Hospedou-se em: 08/2026
The window in our room was broken so the noise from the street was horrendous! We had live music on the first night and loud locals on the 2nd. After requesting a room change, we were told it was fully booked which was hard to believe. We were given the impression this request was too hard. We WON'T be staying here again.
Viajante em família
Comentário: 14/08/2026
Hospedou-se em: 08/2026
Bad Experience Steam going from my ears
I booked a Queen Ensuite Heritage Room in April, to arrive and find sorry rooms all booked, with no commutation, moved us to a motel type room. NOT what we wanted.
Managed to get us into Heritage shared bathroom double bed option which was dirty and no way was I using the shower, very sad for the start of out holiday and $10.00 refund. Will never stay again and never recommend.
Love staying in the heritage hotels and don't mind the shared bathroom, but this is not what you see in the photo's.
Managed to get us into Heritage shared bathroom double bed option which was dirty and no way was I using the shower, very sad for the start of out holiday and $10.00 refund. Will never stay again and never recommend.
Love staying in the heritage hotels and don't mind the shared bathroom, but this is not what you see in the photo's.
Resposta do hotel
Comentário: 02/09/2026
Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet your expectations and that your holiday began with such disappointment.
We understand how frustrating it would have been to arrive and find that the room type you had booked was unavailable, particularly when you had made your reservation several months in advance. We sincerely apologise for the inconvenience and disappointment this caused.
We're also sorry to hear that you were unhappy with the alternative accommodation offered and that the cleanliness of the Heritage room did not meet the standards you expected. We appreciate your comments regarding the condition of the room and shared bathroom facilities, as this is not the experience we want our guests to have.
We recognise that guests choose our Heritage rooms for their character and charm, and we regret that your experience did not reflect what you anticipated from the photos and descriptions provided.
Thank you again for bringing these matters to our attention. We value your feedback and will use it to review our procedures and housekeeping standards to help improve the guest experience going forward. We wish you all the best with your future travels.
We understand how frustrating it would have been to arrive and find that the room type you had booked was unavailable, particularly when you had made your reservation several months in advance. We sincerely apologise for the inconvenience and disappointment this caused.
We're also sorry to hear that you were unhappy with the alternative accommodation offered and that the cleanliness of the Heritage room did not meet the standards you expected. We appreciate your comments regarding the condition of the room and shared bathroom facilities, as this is not the experience we want our guests to have.
We recognise that guests choose our Heritage rooms for their character and charm, and we regret that your experience did not reflect what you anticipated from the photos and descriptions provided.
Thank you again for bringing these matters to our attention. We value your feedback and will use it to review our procedures and housekeeping standards to help improve the guest experience going forward. We wish you all the best with your future travels.
Viajante anónimo
Comentário: 10/08/2026
Hospedou-se em: 07/2026
Great location but completely dilapidated property. Many things do not work -- such as telephone in the room or the lock box in the room.
Location:: the property is only 2 blocks away from Esplanade. Right next to this hotel is where all the homeless gather. Just cross the road and everything is great.
Breakfast: cornflakes, sandwich, croissant, juice
The problem is: no one was eager to listen or fix the problem. Change the safety lock box - NO, change the phone -- NO. Bathroom old and water taps broken
Good value. Just need to set the right expectations
Location:: the property is only 2 blocks away from Esplanade. Right next to this hotel is where all the homeless gather. Just cross the road and everything is great.
Breakfast: cornflakes, sandwich, croissant, juice
The problem is: no one was eager to listen or fix the problem. Change the safety lock box - NO, change the phone -- NO. Bathroom old and water taps broken
Good value. Just need to set the right expectations
Viajante anónimo
Comentário: 02/09/2026
Hospedou-se em: 08/2026
Reception was rude as and we paid for breakfast and the person on duty was also rude
Viajante em família
Comentário: 06/07/2026
Hospedou-se em: 07/2026
Good value for money
We were getting in late to cairns so didn’t want to spend a lot of money for a few hours sleep. So it was great for that.
The bathroom needed to be cleaned better
Looked like mopped with dirty mop cause gunk flicked up on the lower walls
Fridge really smelly
Bed was clean
Walking distance to everything and good nightlife
The bathroom needed to be cleaned better
Looked like mopped with dirty mop cause gunk flicked up on the lower walls
Fridge really smelly
Bed was clean
Walking distance to everything and good nightlife
Resposta do hotel
Comentário: 02/09/2026
Thank you for your review. We're pleased to hear that you found our hotel to be good value for money and that our central location made it easy to enjoy Cairns' attractions, nightlife, and amenities. It's also great to know that you found the bed clean and comfortable for your short stay.
We apologise for the cleanliness issues you experienced in the bathroom and for the unpleasant smell from the fridge. This is not the standard we strive to maintain, and your comments will be shared with our housekeeping team so these areas can be addressed and improved.
We appreciate you taking the time to provide your feedback and hope to have the opportunity to welcome you back on a future visit to Cairns.
We apologise for the cleanliness issues you experienced in the bathroom and for the unpleasant smell from the fridge. This is not the standard we strive to maintain, and your comments will be shared with our housekeeping team so these areas can be addressed and improved.
We appreciate you taking the time to provide your feedback and hope to have the opportunity to welcome you back on a future visit to Cairns.
Excelente localização
4/87 Lake St, Cairns, 4870, Austrália|A 1 km do centro da cidade
Check-in e check-out
Check-in a partir das:
14:00
Check-out antes das:
10:00
Informações úteis
Animais de estimação não permitidos
Para mais informações sobre como adicionar camas extra, entre em contacto com o hotel.
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